Staff guides

These guides are for people who run a venue or a vendor. Open the staff portal at staff.runnerz.co. Day-of work, including the live queue and refunds, happens in the vendor terminal, which you can open from Active orders.

Platform-only steps are called out on the page. Vendor operators use the terminal and do not see the admin portal.

Start here

Sign in, accept an invitation, and see what your role can open.

Catalog

Add a venue, vendor, or menu item, including modifiers.

Payments

Set up venue payments and choose vendor payouts.

People

Invite staff and invite runners.

Day of service

Work the live queue, hand off a pickup, pause orders, mark an item unavailable, or refund an order.

Account

Update your name, email, and password.