Refund an order

Refunds are on the ticket in the terminal, under Payment. Open the ticket with Details. History does not refund.

Cancel and refund: 1

1. Cancel and refund

While the ticket is still in progress, the button is Cancel and refund. On a completed pickup that has not been handed off, it is Refund order.

1. Choose Cancel and refund or Refund order.
2. Read Refund this order? The message names the amount and says this cannot be undone.
3. Choose Refund payment.

The full payment goes back to the original payment method. Runnerz does not refund part of an order. In-progress tickets are canceled, and an active run on that order is canceled. You return to the live queue. The customer sees the order as refunded.

When a refund is refused

The refund has to happen before handoff. If any vendor on the order is already completed at the counter, or a runner has marked the run delivered, the refund is refused.

A payment that includes another vendor has to be refunded by someone who can operate every vendor on that order. A venue manager can refund the full order. A vendor operator for only one of the vendors cannot.