Hand off a pickup

A pickup ticket in Ready shows Customer handoff. The same panel is on Details.

I checked the customer’s physical ID: 1Pickup code: 2Confirm pickup: 3

1. I checked the customer’s physical ID
2. Pickup code
3. Confirm pickup

1. If the order says Check physical ID, confirm the ID is valid and belongs to the customer. Turn on I checked the customer’s physical ID. That check is good for 24 hours at this venue. Later orders for that customer can show ID verified until it expires.
2. Read the Pickup code and match it to the customer’s screen. The line under the code includes the slot, such as Slot 4.
3. Choose Confirm pickup.

Confirm pickup stays off until a required ID check is on and the code is available. Completing handoff finishes the ticket. A handed-off order cannot be refunded from the live queue.